Supporting Aims - OVO Group

Create value for our communities

We are passionate about being better for everyone. Not just for our customers, but also for our communities, locally and further afield.  

We set up the OVO Foundation in 2014 to expand OVO Energy’s charitable giving and bring caring closer to home. It focuses on energy access, youth poverty and educational inequality and we’re in the process of reviewing our Foundation’s aims to align them more closely with Plan Zero. 

Safeguard data and privacy

Our customers are at the centre of everything we do at OVO. So as well as providing them with great value and excellent service, we’re committed to protecting our customers’ privacy. Our ambition is to ensure customers are safe from cyber attacks and that their data is protected as they connect devices needed to transition to a zero carbon energy system.

We have an Information Security team that covers security engineering, enterprise security, business continuity, and security compliance. We work with different teams within the business to carry out threat modelling workshops, provide consultancy, and tools to help them improve their security. The team creates procedures and policies which are aligned with ISO27001, PCI DSS, and helps technology teams improve the security of their products and services.

Strengthen the supply chain

As a business that prides itself on being responsible and aims to be sustainable, OVO has a zero tolerance approach to all types of modern slavery and human trafficking within our business and supply chains. We have and are further developing, several policies that are relevant to the prevention of modern slavery and human trafficking, both across our own business and within our supply chain. In 2018, OVO initiated the development of a Supplier Code of Conduct to set out the standards, principles and values to which OVO expects its suppliers to adhere, including a commitment to eradicating modern slavery and human trafficking. The Supplier Code of Conduct will be implemented in 2019 and will require suppliers to cascade these commitments through their supply chain.  

Protect health and safety

We want to have a healthy, engaged workforce so we do our best to look after our people’s physical and emotional wellbeing. We do everything we can to provide safe working conditions in which our people can thrive. We expect our partners, suppliers and contractors to apply the same commitment and approach. Our mantra is that we aim for ‘do no harm’. In 2019, we completed an internal review of health and safety management and have set up a health and safety working group to drive positive change across the business. We will continue to develop our health and safety management system and our health and safety culture.

Plan Zero

The climate crisis is the single most important issue of our time. We are at a turning point in history: we all have a shared responsibility to take action. Plan Zero is our initial endeavour to set out what OVO’s actions must be.
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