OVO’s £56 million Extra Support Package is now open

• OVO’s new Extra Support Package for winter, totalling £56 million, is now open.
• Since 2022, OVO has provided £190m worth of customer support. This year £56 million will be added to help customers in immediate need.
• New polling reveals that 91% of Brits are worried about their bills this winter, with 7 in 10 even more concerned than last year
• OVO continues to call on the government to introduce a social tariff offering discounted energy bills to those who need it most which could lift millions out of fuel poverty.

Wednesday 1st October: OVO Extra Support Package totalling £56m is now live for customers to apply for additional support.

While support is on offer all year round, applications for enhanced winter support open on 1st October. OVO has provided £190m in support since 2022, offering measures such as heated blankets, smart sockets, and efficiency kits, and assisted 42,000 customers last year. 

Supporting customers over winter 

The package includes:

• Free energy saving products: This includes electric throws, smart sockets, and home efficiency kits.
• Energy efficiency upgrades: Customers could receive a wide range of energy-saving measures installed through GBIS – from loft insulation to a new boiler, or even high-end tech like heat pumps. Eligible customers could get a whole package installed, all for free.
• Financial support: This includes Direct Debit reductions, emergency credit top-ups, and extended repayment plans.
• New partnerships and increased financial relief for customers: alongside help for organisations including Warm Welcome Campaign and StepChange.
• Dedicated support: in the most financial difficulty will receive help from a specialist team.

OVO continues to call for a social tariff

OVO is also calling for a social tariff to protect those who cannot afford to heat their homes through the sustained period of high prices to come.

A new report by the Green Alliance shows a social tariff offering discounted energy bills to low-income households would lift more people out of poverty than the government’s Warm Home Discount did in 2024. There is strong public support for the introduction of a social tariff, with two thirds (67%) of people in support. Over three quarters (77%) of people believe it would positively impact the most vulnerable households and half (53%) believe it would make a considerable difference to them personally or people they know. 

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Notes to Editors:

To find out more and  apply for support please click on the link below. The additional support over winter will open for registration from 1st October:

https://www.ovoenergy.com/extra-support

For more information please contact [email protected]

About OVO

In 2009, OVO was born to make energy better for people and the planet. Today, OVO is trusted by around four million customers with their home energy, EV charging, green tech upgrades, and more. 

OVO is getting the UK ready for a greener, fairer future – supporting new renewable power projects in communities across the country. Not only is OVO bringing low carbon tech into homes, it’s finding smart ways to cut costs for customers – making heat pumps, solar panels, and electric cars more accessible. Behind all this work is Plan Zero: the bold, science-backed sustainability strategy, which sets out how OVO will become a true net zero business by 2035. 

This progress can only happen with a culture fit for the future. OVO’s multiple awards include the Best Place to Work for Women in The Sunday Times’ Best Places to Work 2023, which also saw the company coming in the Top 10 for Very Big Organisation. 

OVO also won Company of the Decade at the BusinessGreen Leaders’ Awards 2020.