OVO wins 11 out of 12 categories at uSwitch awards (again!) - OVO Group
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OVO wins 11 out of 12 categories at uSwitch awards (again!)


30 November 2016

  • 5,000 energy customers vote OVO Supplier of the Year for the third year in a row at the annual uSwitch awards.
  • OVO bags the highest customer satisfaction score in the awards’ 11 year history, winning 11 out of 12 award categories for the second year in a row.  
  • This follows a string of recent awards including being named the European Customer Service Team of the Year, Scale Up Business of the Year and the World’s Best Energy Brand 

OVO Energy has come out on top yet again in uSwitch’s annual Customer Satisfaction Report.  The survey of 5,000 energy customers saw OVO win 11 out of the 12 award categories for the second year in a row, which included customer service, billing and value for money.  OVO’s overall customer satisfaction score of 96% was an improvement on last year and the highest in the report’s 11 year history.

This follows news earlier this month that OVO was named “Scale-Up Business of the Year” at the National Business Awards. This award recognised OVO as “an outstanding example of a high growth business that has broken into an established market” with “all the attributes of a sustainable and purposeful disruptor”.

In a hat-trick of awards wins for November, OVO was also named European Customer Service Team of the year at the European Contact Centre and Customer Service Awards.

This comes after news in September that OVO had been named the World’s Best Energy Brand at the world’s first energy branding conference in Reykjavik.

Commenting on the awards, Stephen Fitzpatrick, CEO and Founder of OVO Energy, said:

“We have always put our customers first at OVO.  These recent accolades give us further confidence that this is the right strategy in a world where energy companies are increasingly putting profits before people.”


Notes to Editors:

Link to uSwitch press release
Link to European Contact Centre and Customer Service Awards winners page
Link to Smith and Williamson National Business Awards press release
Link to CHARGE World’s Best Energy Brand blog

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About OVO Energy

OVO was founded in 2009 with a clear and simple vision – to create the world’s most trusted energy company. A couple of friends sat round a kitchen table listed what they wanted from their energy supplier, but weren’t getting. Things like fair pricing. Great service. Clear and simple information. Technology to make managing energy easier. And above all, honesty and openness.

Seven years later, OVO now has over 690,000 customers and are on target to reach one million customers by 2017. The company is still working to make energy as effortless, simple and as good value for customers as possible.

In 2016, OVO came top out of 22 energy companies in the Which? Customer Satisfaction Survey. It was also awarded UK National Contact Centre Team of the Year at the UK National Contact Centre Awards and Scale up Business of the year at the Lloyds National Business Awards.

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