OVO tops Which? energy survey for second year running - OVO Group
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OVO tops Which? energy survey for second year running


19 January 2017

  • OVO tops UK’s biggest energy customer satisfaction survey with score of 78%
  • OVO continues to occupy unique position in the market, offering both fair prices and unbeatable customer service

For the second year running OVO has topped the UK’s biggest energy customer satisfaction survey. The annual survey, conducted by Which?, asked almost 9,000 customers to rate their supplier across a range of areas including customer service and value for money.

The latest results come at a time when energy companies are coming under increasing pressure from the Government, Ofgem and Which? itself to stop overcharging and under-serving their loyal customers.

The Competition and Markets Authority’s recent investigation found that 70% of the Big Six’s customers are on expensive standard variable tariffs and the latest Which? survey shows customers with the bigger suppliers are also getting the worst service.

OVO’s five simple tariffs reflect wholesale and supply costs, so regardless of what tariff customers are on, they can be assured that the deal they’re getting is as fair, transparent and competitive as possible, as well as receiving unparalleled customer service.

Justin Haines, Customer Services Director at OVO Energy, said:

“We’re thrilled that our customers have voted us the top supplier in the UK once again. Unlike the Big Six who inherited millions of their customers, every single one of our customers has actively chosen us because of our fair, transparent pricing and table topping service.

“We look forward to standing by our pricing principles despite aggressive pricing from competitors, maintaining the level of service that our customers have come to expect, and continuing to develop innovative, digital engagement tools for our customers.”

The latest Which? accolade comes hot on the heels of OVO being named Energy Supplier of the Year at the annual uSwitch awards in November 2016.


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