OVO appoints Lauren Lewis as Chief Operating Officer

London, Thursday 15th May: OVO, one of the UK’s leading energy providers, is pleased to announce the appointment of Lauren Lewis as Chief Operating Officer (COO).

Lauren steps into the role following a successful period as Interim COO. Lauren will be responsible for overseeing the operational activity of OVO’s customer facing care teams.

Since joining OVO in 2020 she’s led the business through its journey to a scaled retailer; pushing boundaries and finding new ways to improve operational outcomes. Prior to OVO, Lauren worked as a management consultant specialising in long term energy retail transformation.

Lauren will report directly to OVO’s CEO David Buttress and starts the role immediately.

Commenting on the appointment, David Buttress, CEO of OVO, said: “I enjoy working alongside Lauren, she’s an impressive leader, thinker and always puts the customer first. I’m looking forward to Lauren having a big and positive impact as OVO’s Chief Operating Officer.”

Lauren Lewis, COO of OVO, said: “I am delighted to step into the role and lead operations on the next stage of OVO’s journey.”

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Notes to editors

For more information please contact: [email protected]

About OVO

In 2009, OVO was born to make energy better for people and the planet. Today, OVO is trusted by around four million customers with their home energy, EV charging, green tech upgrades, and more.

OVO is getting the UK ready for a greener, fairer future – supporting new renewable power projects in communities across the country. Not only is OVO bringing low carbon tech into homes, it’s finding smart ways to cut costs for customers – making heat pumps, solar panels, and electric cars more accessible. Behind all this work is Plan Zero: the bold, science-backed sustainability strategy, which sets out how OVO will become a true net zero business by 2035.

This progress can only happen with a culture fit for the future. OVO’s multiple awards include the Best Place to Work for Women in The Sunday Times’ Best Places to Work 2023, which also saw the company coming in the Top 10 for Very Big Organisation.

OVO also won Company of the Decade at the BusinessGreen Leaders’ Awards 2020.

OVO key facts

• UK Customers: four million

• People: 4,500 colleagues with sites in London, Bristol and Glasgow.

• Customer service

  • Over 140,000 5* reviews on Trustpilot for energy supply.

  • £140m support offered to customers in need since 2022.

• Rewarding customers

  • Beyond: More than 750,000 customers have signed up to OVO Beyond

    • Over 10 Million EV miles banked

    • 30K solar panels banked

    • 24K Months of heat banked

  • Charge Anytime over: £18.3 million saved to date by customers.

  • Solar and heat pumps: Over 1,000 heat pumps installed and over 500 solar systems installed in UK homes.

  • World leading trials: 320+ OVO customer trialists on the world’s first and largest domestic vehicle-to-grid trial, run by us.

  • Rewarding trials: Over £2 million in credit through Power Move, for using energy at greener times – saving over 600 tonnes of carbon.

  • Expert advice: Over 10,000 home visits completed by OVO’s Energy Experts, giving customers one-to-one guidance on making their home more efficient.