Looking for help with your energy bills? PRACTICAL ADVICE FROM OVO AND STEPCHANGE

At OVO and StepChange we both know that the cost of energy is one of the biggest concerns facing customers right now.

What to do when you need help

As an energy supplier, our responsibility at OVO to look after customers has never been more urgent. Last week was Debt Awareness Week, and so we’re working with StepChange to make sure that as many people as possible are aware of the free, expert, confidential support that is available.

We’ve put together three top tips with StepChange to help you if you’re worried about your energy bills or struggling to manage the cost.

1.Contact your energy supplier

Households have gone through one of the worst economic shocks of a generation, with a changing energy market having a big impact on the cost of power.

We encourage anyone needing extra support to reach out to their energy supplier. Many will have a range of options available and may be able to create an individual repayment plan that’s right for you.

At OVO, we could help by:

• Adjusting Direct Debits or providing payment holidays
• Providing energy efficiency advice and guidance
• Offering a smart meter to help you track your usage
• Customers can sign up to our Priority Service Register for ongoing help and support.

2.Contact an advice helpline or charity

From debt and budgeting advice to help with equity release and mortgage products, over the past 30 years StepChange has helped over 7.5 million people in the UK regain control of their finances and get back on track.

You can get their free, confidential, and impartial debt advice online or over the phone, and neither your energy provider nor any of your creditors will be informed if you choose to go through debt advice.

You can access StepChange’s online debt advice 24/7 at www.stepchange.org

3.Check if you’re entitled to additional benefits

The government offers a variety of support for vulnerable and low-income households.

These include:

• Child benefit – for those raising children under the age of 16 on a single income
• Statutory maternity leave – for those starting or building a family
• Disability allowance for children – for those raising a disabled child under the age of 16
• Carer’s allowance – for those caring for another 35+ hours a week
• Universal credit – for those on a low income
• Employment and Support allowance – if your health affects your ability to work

We’re proud to work with StepChange as they work hard to transform the lives of people across the UK managing problem debt.